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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shant'e Gilbert

December 3, 2025

5  out of  5
rating by Shant'e Gilbert
"Good customer service. Always polite and ask if I need more help. I would recommend this agent / office"
We responded:
"Thank you for your positive feedback! We are always here if you need us!"
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Glen

December 2, 2025

5  out of  5
rating by Glen
"Josh went out and beyond to make sure that I was properly Insured with coverage the same day I applied for a policy. The process was seemingly straightforward and simple! Thank to the team at State Farm, New Plant Court in Owings Mills, Md"
We responded:
"Thank you for the great review! We’re thrilled to hear that Josh was able to get you fully insured with same-day coverage and make the entire process smooth and simple. Providing fast, clear, and reliable service is always our priority, and it’s wonderful to know we delivered that for you. We truly appreciate you choosing our State Farm team here on New Plant Court in Owings Mills. If you ever need anything or have questions about your coverage, we’re always here to help. Thanks again for your trust and for taking the time to share your experience!"
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Moran Ohayon

December 1, 2025

5  out of  5
rating by Moran Ohayon
"I’ve had the best experience working with Frank for all my insurance needs. He handles my car, home, and business insurance, and I truly couldn’t ask for a better agent. Frank is knowledgeable, patient, and always goes above and beyond to make sure I understand every detail of my coverage. He responds quickly, explains everything clearly, and consistently finds the best options for my situation. I always feel confident that I’m fully protected because he genuinely cares about his customers. It’s rare to find someone so professional, trustworthy, and dedicated. If you’re looking for an agent who treats you like family and makes the entire process simple and stress-free, I highly recommend Frank. He’s truly exceptional!"
We responded:
"Thank you so much for your incredible review! We truly appreciate you taking the time to share your experience. It’s been a pleasure helping you with your car, home, and business insurance, and we’re grateful for the trust you’ve placed in us. Frank takes great pride in making sure every client feels informed, supported, and fully protected, so it means a lot to hear that his responsiveness, attention to detail, and dedication have made such a positive impact. Our goal is always to make insurance simple, stress-free, and personalized, and we’re glad that comes through. We’re honored to have you as part of our insurance family, and we look forward to continuing to provide you with the best service and coverage options for years to come. Thank you again for the kind words and your recommendation!"
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Chelsea Harpine

November 26, 2025

5  out of  5
rating by Chelsea Harpine
"I switched to Randy 3 years ago and I have not been disappointed. They take the time to talk things out with you, explain what is happening and make sure you are set up with the best. My daughter got into a car accident and Randy’s office called the next day asking if she was okay and what they could do to better serve us."
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Brandon Norman

November 25, 2025

5  out of  5
rating by Brandon Norman
"Randy was great to work with. He made sure I was fully taken care of. Thank you!"
We responded:
"Brandon, we are excited to work with you and your family moving forward. Don’t hesitate to reach out if you ever need anything!"
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Rachel Tuttle

November 21, 2025

5  out of  5
rating by Rachel Tuttle
"Randy has been my insurance bro for so many years now and he’s absolutely amazing! Whenever I need him he’s right there to answer the phone. He’s been nothing but nice and professional. Would absolutely recommend to anyone looking for someone who truly cares:)"
We responded:
"Thank you being such a loyal customer and trusting me to handle your accounts. We appreciate the 5* review!"
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Keagen McCartha

November 21, 2025

5  out of  5
rating by Keagen McCartha
"Guy was surprisingly well spoken and open minded in spite of his brute-like appearance"
We responded:
"Keagen, thank you for the laugh. We enjoy laughing and winning in this office and we hit the jackpot with customers like you."
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Nicholas Salamy

November 21, 2025

5  out of  5
rating by Nicholas Salamy
"Doing business with Randy was fantastic. He’s great at what he does and seemed to genuinely care about me"
We responded:
"Thank you for allowing us to take care of your insurance! Your trust in us means the world, we look forward to working together! Randy"
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Pure Air Duct Cleaning

November 21, 2025

5  out of  5
rating by Pure Air Duct Cleaning
"We started working with Frank about a year ago, And to be honest if I could leave a 10 star, I would do so. Frank is our agent for all our commercial and residential insurance. Couldn’t ask for a better broker. Best prices and great Customer Service I will continue working with him hopefully for a very long-term!"
We responded:
"Thank you for the wonderful review! We’re thrilled that we could earn your business and continue to provide the service that you deserve. We look forward to working with you for many years! -Randy, Agent owner"
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Dia Rogers

November 15, 2025

5  out of  5
rating by Dia Rogers
"Great experience. I worked with both Randy and Josh, they were extremely nice, professional, and efficient. They walked me through everything clearly and made sure i received all the discounts available & all documents."
We responded:
"Dia — we love having you as part of the family. We look forward to working together and providing the best service possible. Thank you for the positive review! - Randy"
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LuAnn R. Leighton

November 6, 2025

5  out of  5
rating by LuAnn R. Leighton
"I received help at the time I needed it most; thank you to Randy and his team!"
We responded:
"LuAnn, thank you for being a part of the family and such a valuable customer! "
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lovie barnes

October 21, 2025

5  out of  5
rating by lovie barnes
"I’ve been with State Farm for about five or six years and I wanna say Randy, Summer Senior and Kayla Malone are are truly truly the best agents that I’ve ever dealt with when it comes to car insurance they take their time they give you calls and they’re very pleasant"
We responded:
"Ms. Barnes, Thank you for the 5* review! We appreciate your trust and are glad we could deliver the customer service you deserve! - Randy"
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Michael Marshall

June 25, 2025

5  out of  5
rating by Michael Marshall
"I gotta say that it was a great pleasure working with Josh and Randy Somers @State Farm lnsurance just smooth good customer service!!! Josh definitely gets 5 plus stars!!!!!For Real 👍🏽"
We responded:
"Michael, Thank you so much for the awesome review! We’re thrilled to hear you had such a smooth and positive experience with Josh and the team. Josh will be especially happy to hear about those 5+ stars — he truly goes above and beyond! We appreciate your support and look forward to helping you anytime you need us. - Randy"
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Reggie Logan

November 25, 2024

5  out of  5
rating by Reggie Logan
"Great Agent! Office is always courteous and friendly."
We responded:
"Reggie, thank you for your kind words! We take pride in the wonderful team we have here at our State Farm Agency! - Randy"
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Jane Grabowski

November 21, 2024

5  out of  5
rating by Jane Grabowski
"I have had a great experience working with this office. I recently needed to make several updates to my policies and everyone I worked with was knowledgeable, efficient and helpful. I would highly recommend."
We responded:
"Jane, thank you for the wonderful review and recommendation! We’re so glad to hear you’re happy with the rates and our team’s helpful, efficient service. We appreciate you for putting your trust in our State Farm Agency! - Randy"
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Darien F

November 20, 2024

5  out of  5
rating by Darien F
"I cannot recommend Randy’s team enough! From start to finish, the level of customer service they provided was nothing short of exceptional. They personally took the time to carefully review my car insurance policy, ensuring that I not only had the right coverage for my needs but also saved money in the process. I would highly recommend working with this team if you want the best car insurance experience around."
We responded:
"Darien, thank you so much for the kind words! I’m so glad my team and I could provide you with the level of service you deserve. It’s always our goal to ensure you have the right coverage while helping you save money. I truly appreciate your recommendation, and we’re here for anything you need in the future! - Randy"
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michael chisholm

November 19, 2024

5  out of  5
rating by michael chisholm
"I had some questions about my policy rate increase the agent was very polite and knowledgeable about the situation, and helped me resolve my issues. Thank you very much"
We responded:
"Michael, thank you so much for the five star review! We are so glad to hear that we were able to answer any questions you had. As always, don't hesitate to reach out if you have any further questions! - Randy "
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GARY Bilenky

November 19, 2024

5  out of  5
rating by GARY Bilenky
"Frank was very knowledgeable and professional in our search for the best insurance policies to meet our needs. He made switching to State Farm an easy and positive experience."
We responded:
"Gary, we appreciate you making the switch! I know our team is the perfect fit for you and your insurance needs! Thank you for sharing. - Randy"
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Marcus Covington

November 19, 2024

5  out of  5
rating by Marcus Covington
"Joshua has been a great help with getting my family insurance. His constant communication throughout the process has been by far best and we got the best deal from him."
We responded:
"Marcus, I’m so glad that you took the time to share this positive experience with us. We will always work hard to keep your business. - Randy"
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AJ Wilkins

November 18, 2024

5  out of  5
rating by AJ Wilkins
"If you are in need of insurance I would recommend going to Joshua W. I was impressed by his commitment to go the extra mile. He not only have given me great and prompt service every time but still remain the lowest rate in the market… I do my homework and check once in in a while with others companies. Makes me very glad to see I chose an agent that is giving not only great customer service, but the best rate!"
We responded:
"AJ, thank you for choosing our team to support your insurance needs! We’re thrilled you had a positive experience with our team. - Randy"
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Asonte Anderson

November 18, 2024

5  out of  5
rating by Asonte Anderson
"I had an outstanding experience with Joshua Wingfield! he was incredibly helpful, professional, and took the time to explain all my options clearly. I felt confident in making the right choice for my car insurance needs, and the process was smooth and stress-free. Highly recommend their services – five stars all the way!"
We responded:
"Asonte, thanks for sharing your experience. We’re so happy to hear that you’re pleased with our services. Customer satisfaction is our top priority, and feedback like yours reassures us that we’re on the right track. Let us know if we can ever be of further assistance! - Randy"
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Jennifer Houser

November 18, 2024

5  out of  5
rating by Jennifer Houser
"Can’t recommend Randy Somers and his team enough. They are very professional and available whenever I am in need. Frank is the best! Give them a call right away!"
We responded:
"Jennifer, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Randy"
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Kyle Patrick

November 18, 2024

5  out of  5
rating by Kyle Patrick
"Joshua W. Was very informative and made the insurance process for both my home and auto very smooth! Thank you so much for the great customer service."
We responded:
"Kyle, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Randy"
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Danielle P

June 2, 2024

1  out of  5
rating by Danielle P
"Want to pay for insurance but not be insured? Randy’s your guy! Randy’s office had us paying for over 2 months but our vehicle was never insured per customer service following a policy change that Randy’s office never applied despite reaching out over and over. This office is a liability."
We responded:
"Danielle, I’m sorry to hear about your negative experience and I regret to hear that you feel this way. My team and I are committed to providing each of our customers with excellent service and we would love the opportunity to make this right. Please contact me at the office to discuss this further, I’m here to help. Thank you. - Randy"
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Sunrise Auto Sales and services

December 14, 2023

1  out of  5
rating by Sunrise Auto Sales and services
"I own Sunrise Auto Services, we got a quote from Franklyn E Houser and He totally lied about it from start to end, We got the policy from state farm, canceled our policy with Nationwide and what they quoted us is not case, it is more than what they quoted. when we called, he was so unprofessionally talking and wasn't even sorry for what he did.... I had to put this review for Mr. Frankyyy.... He and his other team members should stop wasting people time and should not scam people by giving them false price. Also to Mr. Randy.. Looking at your replies to previous comments seems Randy and Franklyn are the same person, instead of you calling them and asking them their experience, you just say sorry for your experience and call us back... do you think anyone with 1 start review will call you back... NO WAY... it is you who should call back and ask them what happened.... I have 6 or 7 emails regarding this policy with Franklyn and I will Definity post it on my social media on how unprofessional your staff is..."
We responded:
"Hello! I am very sorry for your experience with us and I deeply apologize for the errors. I will be calling to discuss with you. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience. - Randy"